
212 Leadership
Author: Mac Anderson
Intended Luminstruct Audience:
Student/Student Leaders
Book Summary:
In 212 Leadership, Mac Anderson shares 10 of the elements that can help to transform your leadership skills, along with some of his favorite quotes on the elements of leadership. You'll gain insight into the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all. But the great leaders have one simple thing in common: They have developed their leadership styles around their personalities and their values, and in the end, their actions are consistent with what they truly believe.
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Luminstruct Review:
212 Leadership was an enjoyable quick read for this month. Applying the concept of 211 degree water just being hot and 212 degree water boils, this one degree makes all of the difference and could power a locomotive. Similarly, it is possible to alter your leadership style by a single degree in order to take a good group and make it great! We would highly recommend this book to student leaders who are starting their journey down the path of leadership. The entire book is approximately 100 pages and contains many beautiful illustrations and info-graphs so that the entire book could be read in approximately an hour. This shorter length makes the book ideal for student leadership conferences during downtime. Unlike other books, 212 Leadership has less of Anderson's personal beliefs in the book and contains more quotes and summaries from other professionals in the field (some of whom we have featured on our site!) In many ways this book serves as a great diving board for individuals wanting an overarching review of leadership techniques and can dive deeper into other books once they find a concept they enjoyed reading. Anderson makes it easy to take this dive by bolding the work done by the different professionals and places many quotes on their own page with an eye catching graphics. We would recommend this book for anyone who is excited to scratch the surface of leadership!
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Ratings:
Goodreads: 3.8/5
Barnes and Noble: N/A
Amazon: 5/5
Luminstruct: 4.0/5
Ratings Average: 4.3/5
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Title: Be Our Guest: Perfecting the Art of Customer Service
Author: The Disney Institute and Theodore Kinni
Intended Luminstruct Audience:
Mid-Level Staff/Senior Staff
Book Summary:
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.